At PrinceOH Collection, we are committed to ensuring that you are fully satisfied with your purchases. Please review our refund and order policy to understand how we handle orders, returns, and refunds.
Order Policy
1. Order Processing
- Order Confirmation: After placing an order on our website, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam folder or contact us at support@princeohcollection.com.
- Processing Time: Orders are processed within 7 – 10 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping: Once your order is processed, you will receive a shipping confirmation email with tracking information. Delivery times vary based on location and the shipping method selected.
2. Changes to Orders
- Once your order has been placed, it cannot be modified. If you wish to cancel an order, please contact us within 3 – 5 days after placing the order, and we will do our best to accommodate the request. If the order has already been shipped, it cannot be canceled.
3. Out-of-Stock Items
- If an item is out of stock after your order is placed, we will notify you immediately. You can choose to receive a refund for the out-of-stock item or a store credit for future purchases.
Refund Policy
1. Eligibility for Refunds
- We accept returns for items that are unused, unwashed, and in their original condition with all tags attached. Items must be returned within 14 or 30 days] from the delivery date to qualify for a refund.
2. Non-Refundable Items
- Certain items are non-refundable, including:
- Sale or clearance items
- Gift cards
- Intimate apparel (e.g., lingerie, swimwear)
3. How to Request a Return
- To request a return, please email us at contact@princeohcollection.com with your order number and reason for return. We will provide you with instructions on how to return the item(s).
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4. Refund Processing
- Once we receive and inspect the returned item(s), we will notify you via email. If the return is approved, a refund will be issued to your original payment method within 5-10 business days.
- Late or Missing Refunds: If you haven’t received your refund after 5-10 business days, first check your bank account and contact your credit card company as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at contact@princeohcollection.com.
5. Exchanges
- We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 7 days of receiving the order. We will provide a prepaid shipping label for the return, and you will receive a full refund or replacement at no additional cost.
Shipping Policy
1. Domestic Shipping
- We offer standard and expedited shipping options for orders within the globe. Shipping rates are calculated at checkout based on the shipping method selected.
2. International Shipping
- We currently do offer international shipping. Please note that international orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.
3. Lost or Stolen Packages
- Princeoh Collection is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier for assistance.
Contact Us
If you have any questions about our refund and order policies, please feel free to contact us at:
Princeoh Collection
support@princeohcollection.com
+90 531 24 62 445