Returns & Exchanges
We strive to ensure you are satisfied with your purchase. Please review our returns and exchanges policy below to understand how to proceed in the event of an issue with your order.
1. Return Eligibility
- Items must be returned within [X] days of delivery.
- Products must be unused, in their original packaging, and in the same condition as when they were received.
- Certain items, such as personal care products or custom orders, are not eligible for returns due to hygiene or customization.
2. Return Process
- To initiate a return, please contact us at contact@princeohcollection.com with your order number and reason for the return. We will provide you with detailed instructions on how to return your item.
- Once the return is approved, you will receive a shipping label (if applicable) to return the item. Please ensure the product is securely packaged.
3. Refunds
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within [X] business days. Please note that shipping fees are non-refundable.
4. Exchanges
- If you wish to exchange a product for a different size, color, or style, please follow the same process as outlined for returns. Once we receive your returned item, we will process the exchange and send out the replacement product.
- Please note that exchanges are subject to availability.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within [X] days of delivery. We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items
- Certain items such as clearance items, perishable goods, and personalized products are not eligible for return or exchange. Please read product descriptions carefully before purchasing.
Contact Us For any questions or concerns regarding returns and exchanges, feel free to reach out to our support team at contact@princeohcollection.com]. We’re here to help!